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Massachusetts Fishing Reports >
NYSEG ‘not surprised’ customers are not happy with
NYSEG ‘not surprised’ customers are not happy with
Customer Fishing Reports
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Myles
Guest
Jan 12, 2023
12:42 AM
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NYSEG ‘not surprised’ customers are not happy with company
Overall satisfaction dropped as customers experiences higher monthly bills. Specifically, overall satisfaction is 731 on a 1,000-point scale. Wednesday’s results show a decrease in satisfaction from 2021, which scored 748 points in overall satisfaction.
NYSEG scored 685, the second-lowest score of the 16 electrical utilities that were asked about. Only Central Maine Power scored lower, with 607 points.
“The data is informative, how our customers are feeling is no surprise to NYSEG,” the company said. “We speak with them every day and accept their concerns as our own. We are living in challenging times, and it’s predictable, given the historic energy supply cost increases, that customers are struggling, and those sentiments are reflected in these results.”
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Michelle
Guest
Jan 12, 2023
12:47 AM
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A rare company can acknowledge all its failures and weak points, and Nyseg is one of them. It is rather brave to highlight the results of the customer experience poll, I guess they don't differ much from these reviews https://nyseg.pissedconsumer.com/review.html . I think such an approach means that Nyseg is ready to change and to upgrade their services, I wish them good luck.
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Lola
Guest
Jan 18, 2023
1:11 AM
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Interesting hmm
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Justin Olivia
Guest
Jan 18, 2023
1:52 AM
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